Ticket #983

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1777021101-68-48287d1e@example.com
Category: billing
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: billing double-charge greeting human-review opener payment-issue unsupported-category

Summary

No safe specialist workflow exists for the current category.

Escalation reason

No specialist path is implemented for this category.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

The message is a greeting with no specific information, indicating an opener intent requiring clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User reports a double charge which is a case-specific billing issue requiring specialist handling.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No specialist path is implemented for this category.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

Good afternoon

assistant

Hello from AI Passport Photo! How can we assist you with your passport or visa photo needs today?

user

I was charged twice for the same order

assistant

This case needs a human specialist. Use the button below if you want a human to take over.