Ticket #979

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1777021089-64-60cdfbf2@example.com
Category: billing
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: download greeting human-review order_issue payment unsupported-category vague

Summary

No safe specialist workflow exists for the current category.

Escalation reason

No specialist path is implemented for this category.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

Vague opener with insufficient information for classification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User reports a specific payment issue expecting a resolution for missing download link.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No specialist path is implemented for this category.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

I need some help

assistant

Hello! Thank you for contacting AI Passport Photo support. Could you please provide more details about the help you need?

user

I paid but never received my photo download link

assistant

This case needs a human specialist. Use the button below if you want a human to take over.