Ticket #958

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1777021033-43-f9c7405f@example.com
Category: technical
Priority: normal
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: case_specific greeting human-review low_information missing-record opener photo_verification

Summary

Request requires human review because no matching business record was found.

Escalation reason

No matching business record was found.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

Message is a greeting and low-information opener, requiring clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User requests verification of their existing passport photo, which is a case-specific operational request.

status: in_progress decision: triage confidence: 90%

SpecialistAgent

Fallback

No matching business record was found.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

Good afternoon

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?

user

Can you check if my existing passport photo already meets requirements?

assistant

I could not safely verify your request automatically. If you want, I can connect you with a human specialist.