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Ticket Detail

Ticket #938

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1777020975-23-dccaa6dc@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
100%
Tags
digital-upload greeting opener photo-requirements photo-studio selfie

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

Greeting message with no specific request

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

Knowledge confirms that studio visits are unnecessary since regular selfies from phones or webcams are accepted and digital files are provided.

status: awaiting_customer decision: knowledge_answer confidence: 100%

Tool Calls

No tool calls yet.

Conversation

user

Good afternoon

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you today?

user

Do I need to travel to a photo studio?

assistant

No, you do not need to travel to a photo studio. You can simply take a normal selfie with your phone or computer webcam, and upload it to our site. We provide high-resolution digital files and print-ready PDFs for you to use as needed.

Reply as support