Metadata
- Company
- AI Passport Photo
- Customer
- qa+1777020973-22-25a2ca5b@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- camera greeting opener passport-photo photo-requirements selfie
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentMessage is a greeting and vague opener, requiring clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge states that any normal selfie from a phone or computer webcam is acceptable without special equipment.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Hey there
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you today?
user
Can I use a normal selfie?
assistant
Yes, you can use a normal selfie for your passport photo. You don't need a professional camera or special lighting; a selfie taken from your phone or computer webcam works perfectly.