Metadata
- Company
- AI Passport Photo
- Customer
- qa+1777020940-10-f220efec@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- greeting lighting opener photo_requirements selfie
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentGreeting detected, low information message requiring clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge explicitly states that special lighting or a professional camera is not required.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Hi
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?
user
Do I need special lighting?
assistant
No special lighting is needed. You can simply use any normal selfie taken with your phone or computer webcam.