Metadata
- Company
- AI Passport Photo
- Customer
- qa+1777020921-1-f30a2acf@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 100%
- Tags
- digital-image greeting opener pricing product-details
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentUser message is a general greeting and low-information opener.
status: awaiting_customer
decision: clarify
confidence: 95%
TriageAgent
Public knowledge + LLMThe knowledge chunk explicitly describes what is included in the $4.99 option.
status: awaiting_customer
decision: knowledge_answer
confidence: 100%
Tool Calls
No tool calls yet.
Conversation
user
Hello, can you help?
assistant
Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you regarding passport or visa photo preparation.
user
What is included in the $4.99 option?
assistant
The $4.99 Image Only option includes a high-resolution digital image at 300 DPI quality, and the file is ready for upload.