Ticket #897

Resolved Human-owned ticket

Human-owned ticket

New customer replies now stay with support and will not re-enter the automation pipeline.

Metadata

Company: AI Passport Photo
Customer: test@example.com
Category: delivery
Priority: normal
Status: Resolved
Current layer: human
Ownership: Human-owned
Confidence: 64%
Tags: billing cost delivery human-review missing-asset-delivery-questions missing-record pricing

Summary

Request requires human review because no matching business record was found.

Escalation reason

No matching business record was found.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

LLM

Customer is asking about cost, which relates to billing information.

status: awaiting_customer decision: knowledge_answer confidence: 90%

TriageAgent

Support rule

Missing asset questions can go to the delivery specialist.

status: in_progress decision: triage confidence: 82%

SpecialistAgent

Fallback

No matching business record was found.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

How much does it cost?

assistant

Our pricing details are available on the AI Passport Photo website. Please visit the pricing page for the most accurate and up-to-date information.

user

I paid but didn't receive my file, my email is anna@example.com

assistant

I could not safely verify your request automatically. If you want, I can connect you with a human specialist.