Ticket #886 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

marlowe@unloc.money

hey! Im stuck

Triage step

Low information, vague opener needing clarification for proper routing.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

hey! Im stuck

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! I see you're stuck. Could you please provide more details about the issue so AI Passport Photo can assist you better?",
  "reasoning_summary": "Low information, vague opener needing clarification for proper routing.",
  "input_snapshot": "hey! Im stuck ",
  "tags": [
    "greeting",
    "vague",
    "needs_more_info"
  ]
}