Metadata
- Company
- AI Passport Photo
- Customer
- qa+1776940193-66-39136ccb@example.com
- Category
- refund
- Priority
- high
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 92%
- Tags
- embassy-refund-dispute greeting opener refund vague
Operational Summary
Summary
Embassy or government rejection disputes require human review.
Escalation reason
Refund dispute requires human review.
Handoff note
Escalated for human review because the customer reports an embassy rejection dispute.
Trace Summary
Open full traceTriageAgent
llm_intentThe message is a vague opener without specific details, requiring clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Support ruleEmbassy or government rejection disputes require human review.
status: awaiting_customer
decision: offer_human_handoff
confidence: 92%
Tool Calls
No tool calls yet.
Conversation
user
Hello, can you help?
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?
user
I need a refund, the embassy rejected my photo
assistant
This case needs human review. Use the button below if you want a human specialist to take over.