Ticket #869

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1776940184-65-f4cd70bd@example.com
Category: technical
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: case_specific download greeting human-review missing-record opener technical_issue

Summary

Request requires human review because no matching business record was found.

Escalation reason

No matching business record was found.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

The user message is a vague greeting with no specific request.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User reports a problem with a specific download link, indicating a case-specific technical issue requiring specialist support.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No matching business record was found.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?

user

My download link is not working

assistant

I could not safely verify your request automatically. If you want, I can connect you with a human specialist.