Ticket #868

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1776940174-64-4f707953@example.com
Category: billing
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: billing customer-support download-link greeting human-review opener payment-issue unsupported-category vague

Summary

No safe specialist workflow exists for the current category.

Escalation reason

No specialist path is implemented for this category.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

Message is a vague opener needing clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User reports payment made but download link missing, requiring case-specific support.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No specialist path is implemented for this category.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

I need some help

assistant

Hello! Welcome to AI Passport Photo support. Please provide more details about your request so we can assist you better.

user

I paid but never received my photo download link

assistant

This case needs a human specialist. Use the button below if you want a human to take over.