Metadata
- Company
- AI Passport Photo
- Customer
- qa+1776939650-22-ea79c4f5@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- greeting opener passport-photo photo-requirements selfie
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentMessage is a vague greeting, so classify as opener requiring clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge states any normal selfie works and no special equipment or lighting is required.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Hey there
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?
user
Can I use a normal selfie?
assistant
Yes, you can use a normal selfie taken from your phone or computer webcam. No professional camera or special lighting is needed, as the AI formats your photo to meet government specifications.