Metadata
- Company
- AI Passport Photo
- Customer
- qa+1776939480-10-a8eaa58f@example.com
- Category
- policy
- Priority
- normal
- Status
- Resolved
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- greeting lighting opener photo_requirements selfie
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
llm_intentGreeting is a vague opener requiring clarification.
status: awaiting_customer
decision: clarify
confidence: 90%
TriageAgent
Public knowledge + LLMThe knowledge states customers do not need special lighting or professional equipment, just a normal selfie.
status: awaiting_customer
decision: knowledge_answer
confidence: 95%
Tool Calls
No tool calls yet.
Conversation
user
Hi
assistant
Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?
user
Do I need special lighting?
assistant
You do not need special lighting for your passport or visa photo. Any normal selfie taken with your phone or computer webcam will work perfectly.