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Ticket #807

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1776939377-3-149adeff@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
greeting opener passport-photo processing-time turnaround-time

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

Greeting message with no clear request, needs clarification to proceed.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The provided knowledge clearly states typical and maximum processing times for passport photo requests.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Good afternoon

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo today?

user

How long does the process take?

assistant

Most passport photo requests are completed in under 60 seconds. During heavier traffic, the process can take up to 2 minutes.

Reply as support