Ticket #806 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo services today?",
  "reasoning_summary": "User message is a vague opener requiring clarification.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What is included in the $7.99 option?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "The $7.99 option includes a high-resolution digital image at 300 DPI quality and a print-ready PDF containing 4 photos with cutting guides.",
  "reasoning_summary": "The knowledge chunks clearly describe the components of the $7.99 Image + Print PDF option.",
  "input_snapshot": "What is included in the $7.99 option?",
  "tags": [
    "pricing",
    "product-details",
    "passport-photo"
  ]
}