Ticket #791

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1776936506-67-b8ebdcd8@example.com
Category: account
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: account_correction greeting human-review opener order_issue unsupported-category wrong_email

Summary

No safe specialist workflow exists for the current category.

Escalation reason

No specialist path is implemented for this category.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

User sent a vague greeting which requires clarification to determine intent.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User reports incorrect email on a placed order, needing account/order correction.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No specialist path is implemented for this category.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

Hey there

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?

user

I entered the wrong email address when I placed my order

assistant

This case needs a human specialist. Use the button below if you want a human to take over.