Ticket #789

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1776936488-65-a07ae6e2@example.com
Category: technical
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: case_specific download greeting human-review link missing-record opener technical technical_issue

Summary

Technical request requires human review because no matching record was found.

Escalation reason

No matching record was found for this request.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

Greeting message with no clear request requires clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User reports a non-working download link indicating a case-specific technical issue requiring specialist support.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No matching record was found for this request.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?

user

My download link is not working

assistant

I could not safely verify your request automatically. If you want, I can connect you with a human specialist.