Ticket #788

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1776936478-64-04d966de@example.com
Category: delivery
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: customer_issue delivery download_link greeting human-review missing-record opener payment vague

Summary

Delivery issue requires human review because no matching business record was found in the demo data.

Escalation reason

No matching business record was found for the delivery issue.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

The message is a vague opener with no specific details, so clarification is needed.

status: awaiting_customer decision: clarify confidence: 80%

TriageAgent

llm_intent

User reports a payment made but not receiving the photo download link, a case-specific delivery issue.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No matching business record was found for the delivery issue.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

I need some help

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?

user

I paid but never received my photo download link

assistant

I could not safely verify your request automatically. If you want, I can connect you with a human specialist.