Ticket #775

Resolved

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Metadata

Company: AI Passport Photo
Customer: qa+1776936336-51-1c70e42b@example.com
Category: policy
Priority: normal
Status: Resolved
Current layer: triage
Ownership: Automation can continue
Confidence: 90%
Tags: greeting low_info nigerian-passport opener passport-photo supported-countries

Operational Summary

Summary

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Escalation reason

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Handoff note

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Trace Summary

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TriageAgent

llm_intent

Greeting message with low information, best to clarify user intent.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge base lists supported countries and does not mention Nigeria, indicating it is not specifically supported.

status: awaiting_customer decision: knowledge_answer confidence: 90%

Tool Calls

No tool calls yet.

Conversation

user

Hello, can you help?

assistant

Hello! Thank you for contacting AI Passport Photo. How can we assist you today with passport or visa photo preparation?