Ticket #767

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1776936253-43-914ad2b1@example.com
Category: other
Priority: normal
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: greeting human-review opener photo-verification requirements-check unsupported-category

Summary

No safe specialist workflow exists for the current category.

Escalation reason

No specialist path is implemented for this category.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

User provided a greeting with no specifics, requiring clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User asks for verification of their specific existing passport photo which requires case-specific handling.

status: in_progress decision: triage confidence: 90%

SpecialistAgent

Fallback

No specialist path is implemented for this category.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

Good afternoon

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?

user

Can you check if my existing passport photo already meets requirements?

assistant

This case needs a human specialist. Use the button below if you want a human to take over.