Ticket #763 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with your passport or visa photo needs.",
  "reasoning_summary": "Message is a vague opener with low information, requiring clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "opener"
  ]
}

Input snapshot

Can you email my photo to the embassy directly?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation only and does not handle emailing photos to embassies or any government-related submissions.",
  "reasoning_summary": "User requests a service that AI Passport Photo does not perform: sending photos directly to embassies.",
  "input_snapshot": "Can you email my photo to the embassy directly?",
  "tags": [
    "service-limitation",
    "email-request",
    "government-submission"
  ]
}