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Ticket #743

Resolved
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Metadata

Company
AI Passport Photo
Customer
qa+1776936010-19-bd885e31@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
100%
Tags
greeting low_information opener phone photo-requirements selfie upload

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

The message is a vague opener with low information requiring clarification.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge chunks explicitly state that customers can upload selfies from a phone and don't need special equipment.

status: awaiting_customer decision: knowledge_answer confidence: 100%

Tool Calls

No tool calls yet.

Conversation

user

I need some help

assistant

Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo related questions or services.

user

Can I upload a selfie from my phone?

assistant

Yes, you can upload a selfie from your phone. AI Passport Photo accepts selfies taken with a phone or computer, and you don't need a professional camera or special lighting. The service provides a high-resolution digital file and a print-ready PDF for printing at home.

Reply as support