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Ticket Detail

Ticket #739

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1776935972-15-cb51389b@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
95%
Tags
data-retention greeting opener photo-deletion privacy

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

User said 'Hi' which is a greeting and low-information opener.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

The knowledge states photos are deleted after 30 days unless the customer asks for earlier deletion.

status: awaiting_customer decision: knowledge_answer confidence: 95%

Tool Calls

No tool calls yet.

Conversation

user

Hi

assistant

Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?

user

Do you delete uploaded photos?

assistant

We delete uploaded photos after 30 days unless you request an earlier deletion. Your photos are only stored as long as needed to provide our service.

Reply as support