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Ticket #721

Resolved
View trace

Metadata

Company
AI Passport Photo
Customer
qa+1776935784-0-fee4860b@example.com
Category
policy
Priority
normal
Status
Resolved
Current layer
triage
Ownership
Automation can continue
Confidence
100%
Tags
greeting opener pricing product-options

Operational Summary

Summary

No summary recorded yet.

Escalation reason

No escalation reason recorded.

Handoff note

No handoff note recorded.

Trace Summary

Open full trace

TriageAgent

llm_intent

Message is a greeting and low-information opener

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

Public knowledge + LLM

Pricing information is directly specified in the provided knowledge chunk.

status: awaiting_customer decision: knowledge_answer confidence: 100%

Tool Calls

No tool calls yet.

Conversation

user

Hi

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?

user

How much is the price per photo?

assistant

Our prices are $4.99 for the Image Only option and $7.99 for the Image + Print PDF option.

Reply as support