Ticket #718 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

operator@example.com

Reboot my node

Triage step

Explicit reboot requests should go to the technical specialist.

Support rule

status: in_progress decision: triage confidence: 90%

View run payload

Input snapshot

Reboot my node

Output payload

{
  "source": "support_rule",
  "matched_rule_id": 66,
  "matched_rule_name": "Node reboot requests",
  "status": "in_progress",
  "category": "technical",
  "priority": "high",
  "route": "specialist",
  "current_layer": "specialist",
  "confidence": 0.9,
  "decision": "triage",
  "escalation_reason": null,
  "handoff_note": null,
  "summary": "Explicit reboot requests should go to the technical specialist.",
  "reply": null,
  "human_handoff_available": false,
  "reasoning_summary": "Explicit reboot requests should go to the technical specialist.",
  "tags": [
    "technical",
    "Node reboot requests"
  ],
  "input_snapshot": "Reboot my node"
}

Specialist step

The node is allowed to reboot and the reboot was successfully initiated.

LLM

status: awaiting_customer decision: answered confidence: 95%

lookup_deployment

Lookup tool

View tool payloads

Input payload

{
  "email": "operator@example.com"
}

Output payload

{
  "external_id": "ND-1001",
  "status": "provisioning",
  "payload": {
    "node_name": "validator-1",
    "last_error": null,
    "reboot_allowed": true
  }
}

reboot_node

Action completed

View tool payloads

Input payload

{
  "external_id": "ND-1001",
  "node_name": "validator-1"
}

Output payload

{
  "external_id": "ND-1001",
  "node_name": "validator-1",
  "status": "rebooting",
  "completed": true
}

View run payload

Input snapshot

Reboot my node

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "current_layer": "specialist",
  "confidence": 0.95,
  "decision": "answered",
  "reply": "Your node 'validator-1' is currently rebooting as requested. You can expect the reboot process to complete shortly, after which your node will continue provisioning. If you have any further questions or need assistance, please let us know.",
  "summary": null,
  "escalation_reason": null,
  "handoff_note": null,
  "reasoning_summary": "The node is allowed to reboot and the reboot was successfully initiated.",
  "input_snapshot": "Reboot my node",
  "human_handoff_available": false,
  "tags": [
    "node",
    "reboot",
    "provisioning",
    "technical"
  ]
}