← Back to tickets

Ticket Detail

Ticket #716

Waiting on customer
View trace

Human specialist summary

The node is still provisioning with no errors, provisioning delays are common and reboot is allowed.

Automation recommended human review, but the customer has not accepted handoff yet.

Metadata

Company
nodes.garden
Customer
operator@example.com
Category
technical
Priority
normal
Status
Waiting on customer
Current layer
specialist
Ownership
Automation can continue
Confidence
90%
Tags
delay node-status provisioning provisioning-status-questions reboot technical

Operational Summary

Summary

The node is still provisioning with no errors, provisioning delays are common and reboot is allowed.

Escalation reason

The specialist decision requires human review.

Handoff note

A human specialist should review this case before the next reply.

Trace Summary

Open full trace

TriageAgent

Support rule

Provisioning and node-status questions can go to the technical specialist.

status: in_progress decision: triage confidence: 84%

SpecialistAgent

LLM

The node is still provisioning with no errors, provisioning delays are common and reboot is allowed.

status: awaiting_customer decision: offer_human_handoff confidence: 90%

Tool Calls

lookup_deployment

success

Linked run: SpecialistAgent

Conversation

user

My node is still provisioning after 20 minutes

assistant

Your node 'validator-1' is currently still in the provisioning phase, which can sometimes take longer due to infrastructure boot times or syncing with the chain state. Since there are no errors reported and a reboot is allowed, you may consider rebooting your node if the provisioning delay continues. Please let us know if you would like assistance with this or if the status does not improve.

Reply as support