Human specialist summary
Embassy or government rejection disputes require human review.
Automation recommended human review, but the customer has not accepted handoff yet.
Metadata
- Company
- AI Passport Photo
- Customer
- refund@example.com
- Category
- refund
- Priority
- high
- Status
- Waiting on customer
- Current layer
- triage
- Ownership
- Automation can continue
- Confidence
- 92%
- Tags
- embassy-refund-dispute refund
Operational Summary
Summary
Embassy or government rejection disputes require human review.
Escalation reason
Refund dispute requires human review.
Handoff note
Escalated for human review because the customer reports an embassy rejection dispute.
Trace Summary
Open full traceTriageAgent
Support ruleEmbassy or government rejection disputes require human review.
status: awaiting_customer
decision: offer_human_handoff
confidence: 92%
Tool Calls
No tool calls yet.
Conversation
user
My photo was rejected by the embassy and I want a refund right now
assistant
This case needs human review. Use the button below if you want a human specialist to take over.