Metadata
- Company
- AI Passport Photo
- Customer
- anna@example.com
- Category
- delivery
- Priority
- normal
- Status
- Waiting on customer
- Current layer
- specialist
- Ownership
- Automation can continue
- Confidence
- 95%
- Tags
- delivery download missing-asset-delivery-questions payment resend
Operational Summary
Summary
No summary recorded yet.
Escalation reason
No escalation reason recorded.
Handoff note
No handoff note recorded.
Trace Summary
Open full traceTriageAgent
Support ruleMissing asset questions can go to the delivery specialist.
SpecialistAgent
LLMConfirmed that the file delivery was completed and successfully resent the download link per customer request.
Tool Calls
lookup_photo_request
successLinked run: SpecialistAgent
resend_download_link
successLinked run: SpecialistAgent
Conversation
user
I paid but did not receive my file
assistant
Thank you for reaching out. We have located your order and confirmed that your passport photo file was successfully delivered. We have just resent the download link to ensure you have access. You can download your photo using the following link: https://example.test/download/APP-1001. If you have any further issues, please let us know and we will be happy to assist you.