Ticket #1022

Resolved

Metadata

Company: AI Passport Photo
Customer: qa+1777021208-107-4a910619@example.com
Category: other
Priority: high
Status: Resolved
Current layer: specialist
Ownership: Automation can continue
Confidence: 64%
Tags: case_specific confirmation contact email greeting human-review missing opener unsupported-category

Summary

No safe specialist workflow exists for the current category.

Escalation reason

No specialist path is implemented for this category.

Handoff note

A human specialist should review this case before the next reply because it needs human review.

TriageAgent

llm_intent

Greeting with no specific request requires clarification to assist further.

status: awaiting_customer decision: clarify confidence: 90%

TriageAgent

llm_intent

User reports a missing email confirmation which is a case-specific operational issue requiring specialist support.

status: in_progress decision: triage confidence: 95%

SpecialistAgent

Fallback

No specialist path is implemented for this category.

status: awaiting_customer decision: offer_human_handoff confidence: 64%

No tool calls yet.

user

Hey there

assistant

Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?

user

My email confirmation never arrived

assistant

This case needs a human specialist. Use the button below if you want a human to take over.