Ticket #999 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please provide more details about the help you need?",
  "reasoning_summary": "The message is a vague opener requesting help without specifics.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "help_request",
    "vague"
  ]
}

Input snapshot

My photo has shadows on the background, is that acceptable?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Our guidelines recommend a plain, shadow-free background for passport photos to meet official requirements.",
  "reasoning_summary": "The customer asks about photo background acceptability, relating to company policy on photo standards.",
  "input_snapshot": "My photo has shadows on the background, is that acceptable?",
  "tags": [
    "photo_quality",
    "background",
    "policy"
  ]
}