Ticket #998 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Good afternoon! Welcome to AI Passport Photo support. How may we assist you today with passport or visa photo preparation?",
  "reasoning_summary": "User message is a simple greeting without specific request.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I use a black and white photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, generally black and white photos are not accepted for passport and visa purposes. Please ensure to use a color photo as per official guidelines.",
  "reasoning_summary": "The user asks about photo color requirements which relates to policy information.",
  "input_snapshot": "Can I use a black and white photo?",
  "tags": [
    "photo-requirements",
    "black-and-white",
    "passport-photo",
    "policy"
  ]
}