Ticket #996 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The user message is a vague opener without specific details.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Does the photo need to be in color?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, passport and visa photos generally need to be in color to meet official requirements. Please make sure to check your specific country's guidelines.",
  "reasoning_summary": "Customer inquiry about photo color requirements relates to photo policy guidelines.",
  "input_snapshot": "Does the photo need to be in color?",
  "tags": [
    "photo-requirements",
    "color",
    "passport",
    "visa",
    "policy"
  ]
}