Ticket #995 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a simple greeting with no clear request, routing to clarify.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I wear a hat in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "For passport photos, hats or head coverings are generally not allowed unless worn for religious reasons. Please ensure your face is fully visible and unobstructed.",
  "reasoning_summary": "The customer asks about passport photo requirements related to wearing hats, a policy question.",
  "input_snapshot": "Can I wear a hat in my passport photo?",
  "tags": [
    "passport-photo",
    "photo-guidelines",
    "headwear",
    "policy"
  ]
}