Ticket #991 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. We help you create AI-powered passport and visa photos. How can we assist you today?",
  "reasoning_summary": "The message is a vague opener without specific request.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Can you make a photo for a green card application?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "We support passport and visa photos only. Unfortunately, we do not create photos for green card applications or other document types.",
  "reasoning_summary": "The service explicitly supports only passport and visa photos and excludes other document types like green cards.",
  "input_snapshot": "Can you make a photo for a green card application?",
  "tags": [
    "photo-requirements",
    "supported-documents",
    "green-card"
  ]
}