Ticket #990 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a simple greeting with no specific request or information.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you make ID card photos?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in passport and visa photos, not ID card photos. Could you please specify if you need assistance with passport or visa photo services?",
  "reasoning_summary": "User is asking about service not explicitly offered; clarifying company service scope.",
  "input_snapshot": "Do you make ID card photos?",
  "tags": [
    "service_scope",
    "product_inquiry",
    "id_card"
  ]
}