Ticket #984 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo support. Could you please specify what kind of help you need regarding passport or visa photo services?",
  "reasoning_summary": "Message is a vague opener with no detailed information.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "vague"
  ]
}

Input snapshot

Can I use the same photo I bought here for both my passport and my visa?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "You can use a photo bought here for both your passport and visa applications if it meets the specific requirements set by your country's issuing authority. We recommend verifying the exact requirements for each document before submitting the photo.",
  "reasoning_summary": "The company advises checking the issuing authority's requirements because photo compatibility depends on official standards.",
  "input_snapshot": "Can I use the same photo I bought here for both my passport and my visa?",
  "tags": [
    "passport-photo",
    "visa-photo",
    "photo-compatibility",
    "requirements"
  ]
}