Ticket #977 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can I assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Greeting message with no specific request or question.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opening"
  ]
}

Input snapshot

Can I use a photo I took two years ago?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Generally, passport photos must be recent, usually taken within the last 6 months. Please check the specific embassy or government guidelines for exact requirements.",
  "reasoning_summary": "The user asks about photo age policy related to passport photos.",
  "input_snapshot": "Can I use a photo I took two years ago?",
  "tags": [
    "photo-requirements",
    "passport-photo",
    "policy"
  ]
}