Ticket #976 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with AI-powered passport or visa photo preparation today?",
  "reasoning_summary": "Greeting message with no specific request identified.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What background color does the photo need to have?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "The photo background should typically be plain white or off-white, but specific requirements may vary by country. Please check the exact guidelines for your destination country.",
  "reasoning_summary": "Customer asks about photo background color requirements, which relates to company policy and guidance.",
  "input_snapshot": "What background color does the photo need to have?",
  "tags": [
    "photo-requirements",
    "background-color",
    "policy"
  ]
}