Ticket #974 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a vague opener requesting help without details.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "opener"
  ]
}

Input snapshot

Am I allowed to smile in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Generally, passport photo guidelines require a neutral expression with both eyes open and mouth closed, so smiling is typically not allowed. Please check the specific requirements for your country.",
  "reasoning_summary": "Customer asks about passport photo expression rules, a policy-related question.",
  "input_snapshot": "Am I allowed to smile in my passport photo?",
  "tags": [
    "passport-photo",
    "policy",
    "photo-guidelines",
    "expression"
  ]
}