Ticket #973 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a greeting with no specific request, needing clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I wear glasses in my passport photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Most countries, including the US, UK, and Canada, prohibit wearing glasses in passport and visa photos. We recommend removing glasses before taking your photo to ensure it meets official requirements.",
  "reasoning_summary": "Official guidelines for multiple countries disallow glasses in passport photos and AI Passport Photo follows these rules.",
  "input_snapshot": "Can I wear glasses in my passport photo?",
  "tags": [
    "passport-photo",
    "glasses",
    "photo-requirements"
  ]
}