Ticket #972 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a vague greeting with no specific request or question.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you have a referral or loyalty program?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Currently, AI Passport Photo does not offer a referral or loyalty program. If this changes, updates will be posted on our website.",
  "reasoning_summary": "Customer is asking about company policies on referral or loyalty programs.",
  "input_snapshot": "Do you have a referral or loyalty program?",
  "tags": [
    "referral",
    "loyalty",
    "policy"
  ]
}