Ticket #971 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a vague opener greeting needing clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "vague"
  ]
}

Input snapshot

What are your business hours?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Thank you for contacting AI Passport Photo. We specialize in assisting with passport and visa photo services. For business hours and other general information, please visit our official website.",
  "reasoning_summary": "Customer asks about business hours, which is not directly answered by support and better served by website info.",
  "input_snapshot": "What are your business hours?",
  "tags": [
    "business-hours",
    "general-inquiry"
  ]
}