Ticket #969 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please provide more details about the help you need?",
  "reasoning_summary": "User message is a vague opener with no detail.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "opener"
  ]
}

Input snapshot

What is your customer support phone number?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo does not provide customer support phone numbers. Please visit our website for more information and assistance.",
  "reasoning_summary": "Customer requested a phone number which is unsupported, so clarifying with company info.",
  "input_snapshot": "What is your customer support phone number?",
  "tags": [
    "contact",
    "support",
    "phone_number"
  ]
}