Ticket #968 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Greeting detected with no specific request, needs clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How do I request a refund?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "You can request a refund within 30 days of purchase if you are unsatisfied with the photo quality or if your passport photo is rejected by a government authority. Please email us with your order details and any evidence of rejection. Refunds are processed within 5–10 business days to your original payment method.",
  "reasoning_summary": "The knowledge chunks clearly outline a 30-day refund policy with instructions to email and details on processing time.",
  "input_snapshot": "How do I request a refund?",
  "tags": [
    "refund",
    "policy",
    "passport-photo",
    "customer-support"
  ]
}