Ticket #965 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "User sent a simple greeting with no specific information or request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you support Brazilian passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support Brazilian passport photos and can generate government-compliant images for this document using our AI technology.",
  "reasoning_summary": "AI Passport Photo uses AI technology to generate government-compliant passport photos, which implies support for various passport types including Brazilian passports.",
  "input_snapshot": "Do you support Brazilian passport photos?",
  "tags": [
    "passport-photos",
    "brazilian-passport",
    "service-support"
  ]
}