Ticket #964 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please provide more details on how we can assist you with passport or visa photo preparation?",
  "reasoning_summary": "The message is a vague opener with no specific request or information.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague",
    "opener"
  ]
}

Input snapshot

Can I make a photo for a Chinese passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports creating photos for Chinese passports following official specifications.",
  "reasoning_summary": "User inquires about supported passport photo types, which relates to service policy.",
  "input_snapshot": "Can I make a photo for a Chinese passport?",
  "tags": [
    "passport",
    "photo-requirements",
    "chinese-passport",
    "service-support"
  ]
}