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Dedicated Trace

Ticket #963 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777021042-48-2fbc9784@example.com

Good afternoon

Triage step

User provided a greeting with no further details; requires clarification.

llm_intent
status: awaiting_customer decision: clarify confidence: 90%
View run payload

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Good afternoon! How can AI Passport Photo assist you today?",
  "reasoning_summary": "User provided a greeting with no further details; requires clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The service supports visa photos generally and Japanese visa photos fall under visa applications.

Public knowledge + LLM
status: awaiting_customer decision: knowledge_answer confidence: 90%
View run payload

Input snapshot

Do you support Japanese visa photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports generating photos for visa applications, including Japanese visa photos. Please ensure you verify the specific photo requirements for the Japanese visa before submitting.",
  "reasoning_summary": "The service supports visa photos generally and Japanese visa photos fall under visa applications.",
  "input_snapshot": "Do you support Japanese visa photos?",
  "tags": [
    "visa-photos",
    "japanese-visa",
    "photo-support"
  ]
}