Ticket #961 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We assist with AI-based passport and visa photo preparation. How can we help you today?",
  "reasoning_summary": "The message is a general greeting with a vague request for help, requiring clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "help_request",
    "opener"
  ]
}

Input snapshot

Do you support Australian passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support Australian passport photos and can help you create a government-compliant passport photo using our AI technology.",
  "reasoning_summary": "The service processes customer photos to generate government-compliant passport photos, which includes Australian passports as implied by the general support for passport photos.",
  "input_snapshot": "Do you support Australian passport photos?",
  "tags": [
    "passport-photo",
    "australian-passport",
    "service-support"
  ]
}