Ticket #960 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User message is a simple greeting without specific information.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opening"
  ]
}

Input snapshot

Can you fill out my passport application form?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation services only and does not fill out passport application forms or perform government processing tasks.",
  "reasoning_summary": "User requests a government-related service that the company does not provide.",
  "input_snapshot": "Can you fill out my passport application form?",
  "tags": [
    "service-limitation",
    "government-process",
    "application-form"
  ]
}